FAQs

All our products are in European sizes and run a bit small. The age is a guide only. Please use the height of your child to pick the right size and size up for extra wear.

Please reference our size guide here. If you're still not sure, please contact us via the chat box or send us an email to hello@kidssecret.com.au.

Yes, we ship worldwide from our warehouse in Burleigh Heads, QLD, Australia. Please view our Shipping Policy for further info.

We're here to help answer all your questions! You can contact us via the chat box or send us an email via our contact form.

1. To start a return log in to our Return Portal here:

1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

For further information, please read our Return Policy.

Discount codes can be added in the checkout.

- Code valid on full price items only.

- Not in conjuction with any other offer.

- Can only be redeemed once.

- To redeem online, promotional code entered at checkout.

- Email including welcome voucher is usually sent within 5 minutes of sign up.

No, we don't accept returns of Gift Cards.

Once we ship your order, you will get an email with a tracking number. Please check your spam folder if you believe you haven't received an email with a tracking number. If you sill can't find the email, please contact us at hello@kidssecret.com.au.